Article 1 - Designation of the seller

Article 2 - Purpose of the General Terms and Conditions

The General Terms and Conditions apply exclusively to the sale, by the Seller, of Products presented on the Site, access to which is free and open to any Internet user.

The General Terms and Conditions exclusively govern sales contracts to buyers having the status of consumers and constitute with the online order the contractual documents enforceable against the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of the Products which have only 'an indicative value.

The General Conditions of Sale are exclusively applicable to Products delivered to consumers established throughout the world.

The buyer is prohibited from any resale of the Products delivered by the Seller.

The General Terms and Conditions are drawn up as well as all the contractual information mentioned on the Site in French. The General Terms and Conditions are made available to consumers on the Seller's Site where they can be directly consulted and can also be communicated to the Seller upon simple request by telephone, email or postal mail.

The General Conditions of Sale are enforceable against the consumer who acknowledges, by checking a box provided for this purpose, having been aware of them and having accepted them before placing an order. Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the professional Seller in accordance with article 1127-2 of the civil code.

The Professional Seller reserves the right to modify its General Terms and Conditions at any time. In the event of modification of the General Conditions of Sale, the applicable General Conditions of Sale are those in force on the date of the order, a copy of which dated to date can be given to the consumer upon request.

The nullity of a contractual clause does not result in the nullity of the General Terms and Conditions unless it is an impulsive and decisive clause having led one of the parties to conclude the sales contract.

The temporary or permanent non-application of one or more clauses of the T&Cs by the Professional Seller cannot constitute a waiver on his part of the other clauses of the T&Cs which continue to have their effects.

These General Terms and Conditions take precedence over any other contractual document of the customer.

Article 3 - Products

The products offered for sale are those offered on the Site.

The information relating to the products presented on the Site (texts, images, descriptions) is designed to be as precise as possible. However, this information cannot enter into the contractual field and therefore does not allow the customer to invoke differences between the representation of the product and the latter. In particular, the images and colors of the products offered for sale on the Site may, despite all our precautions, not correspond to the actual colors, due for example to the internet browser and/or the screen used. This is a risk inherent to electronic commerce which cannot engage the responsibility of Frangin Frangine.

The products are offered for sale as long as they appear on the Site, while stocks last.

In the event of a stock shortage, Frangin Frangine will notify the Customer as soon as possible by email and offer a similar item to replace the unavailable product. The Customer may accept the proposed replacement, which will constitute a modification of their initial order, or request a refund of the unavailable product. Shipping costs will only be refunded if the unavailable product(s) constituted the sole purpose of the order.

No compensation may be requested by the Customer in the event of a stock shortage.

Article 4 - Price

The prices of the products sold displayed on the Site are indicated in euros, all taxes included, and do not include shipping costs.

Frangin Frangine reserves the right to update the prices displayed at any time and without prior notification, in particular but not exclusively in the event of a display error. In the event that an order has been placed at an incorrect price, Frangin Frangine will inform the Customer by email and communicate the correct price as soon as possible. From the day following this information, the Customer will have a period of fourteen (14) days to notify Frangin Frangine of their decision to cancel their order or reorder it at the corrected price. If the Customer does not respond within this fourteen (14) day period, the order will be canceled.

Article 5 - Offer

The online sales offers presented on the Site are reserved for consumers. The online sales offers presented on the Site are valid, in the absence of indication of a particular duration, as long as the Products appear in the electronic catalog and within the limit of available stocks.

Acceptance of the offer by the consumer is validated, in accordance with the double click process, by confirmation of the order.

Article 6 - Order

To place an order, the consumer, after having created an account (indicating his first name, last name, postal address, email address and telephone number) and filling his virtual basket indicating the selected Products and the desired quantities, then clicks on the button “ Validate my basket” and provides information relating to delivery and payment method.

Before clicking on the “Confirm my order” button, the consumer has the possibility to check the details of his order and its total price and to return to previous pages to correct any errors or possibly modify his order.

Validation of the order entails acceptance of the General Terms and Conditions and forms the contract.

An email acknowledging receipt of the order and its payment is sent by the Seller as soon as possible.

Any order modification by the consumer after confirmation of his order is subject to acceptance by the professional Seller.

The professional Seller reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of Products ordered are abnormally high for buyers who are consumers, or if there is a previous dispute regarding unpaid debt.

The Seller cannot be held responsible for the consequences resulting from incorrect or incomplete data mentioned by the buyer and in particular concerning the quantities and types of Products ordered or the delivery time slot.

Article 7 - Contract

The sales contract is formed when the consumer sends the confirmation of his order. The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1379 of the civil code. These communications, purchase orders and invoices may be produced as proof of the contract.

The order may be canceled by the Seller in the event of the buyer's refusal to take delivery, or non-payment of the price (or the balance of the price) at the time of delivery.

Article 8 - Payment

The price is due in full after confirmation of the order. Payment is made immediately upon ordering by credit card (Carte Bleue, Visa, Eurocard, Mastercard accepted in France) or Paypal.

The Site is equipped with an online payment security system making it possible to encrypt the transmission of the consumer's banking data. The customer's bank card number is only directed to the bank's servers, in a secure environment.

An invoice showing VAT may be sent by the Seller to the customer, upon simple request from the latter addressed to the Seller.

Article 9 - Delivery

Delivery means the transfer to the consumer of physical possession or control of the good.

The Products are delivered to the address indicated by the customer on the order form. Delivery is made by direct delivery of the Product to the buyer or, failing that, by sending by the Seller a notice of availability to the buyer. Within the period mentioned in this notice, the buyer must collect the Product ordered. In the absence of withdrawal within the indicated period, the Seller may, after formal notice from the buyer which remains without effect, proceed with withdrawal, automatically cancel the order and retain the deposit paid as compensation.

When the Product is delivered to the address indicated on the order form by a carrier, it is up to the buyer to check in the presence of the delivery person the condition of the Product delivered and, in the event of damage or missing parts, to express reservations on the delivery note or on the transport receipt, and possibly refuse the Product and notify the Seller.

The professional Seller undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products as soon as possible. The deadline mentioned on the Site is indicative. In the event of a group purchase of several Products, the delivery time applicable to the entire order corresponds to the longest time indicated for one of these Products. When the ordered Product is not delivered at the end of the period mentioned on the order form, the consumer may, after having unsuccessfully requested the Seller to fulfill its delivery obligation within a reasonable additional period, resolve the contract by email .

The risks of loss or damage to the goods are transferred to the consumer at the moment when he, or a third party designated by him, takes physical possession of the goods, without distinction according to their nature.

Article 10 - Legal guarantee of conformity and guarantee of hidden defects

All Products supplied by the Seller benefit from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the consumer code or the guarantee against hidden defects provided for in articles 1641 to 1649 of the civil codeArticle 10 - Legal guarantee of conformity and guarantee against hidden defects.

10.1 - Implementation of the guarantee of conformity

The Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
To comply with the contract, the good must be suitable for the use usually expected of a similar good and, where applicable, present the qualities that a buyer can legitimately expect in view of the public declarations made by the Seller, or by its representative, particularly in advertising or labeling.
If the Product does not conform to the order, the consumer must send a complaint to the professional Seller whose contact details can be found at the header of these General Terms and Conditions.
When acting under the legal guarantee of conformity, the consumer can choose between repair or replacement of the good, subject to the cost conditions provided for by article L.217-9 of the Consumer Code.
The buyer is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.
In the event of unavailability of the Products upon delivery, the Professional Seller may offer, under the conditions provided for in Article 3§3 of the General Conditions of Sale, a Product equivalent in terms of quality and price.
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

10.2 - Implementation of the guarantee against hidden defects

The Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given only a lower price, if he had known them.
The consumer can decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the civil code.
The Seller is not liable for apparent defects of which the buyer was able to convince himself.
Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Article 11 - Liability

The professional Seller cannot be held liable in the event of non-performance or poor performance of the contract due either to the buyer's actions, or to the insurmountable and unforeseeable act of a third party to the contract, or to force majeure.

The Seller declares that it is insured with a reputably solvent insurance company for its civil operating liability.

In all cases of non-performance of obligations by the consumer, the deposit paid on the order remains with the professional Seller as compensation.

Article 12 - Right of withdrawal

The consumer has the possibility of withdrawing, without giving reason, within 14 days from the day of receipt of the goods by the consumer or the third party designated by him. To exercise the right of withdrawal, the consumer must notify the Seller's customer service, whose contact details are at the top of these General Terms and Conditions, of his name, geographical address, telephone number and email address as well as his decision to withdraw from the contract. contract by means of an unambiguous declaration.

He can use the model withdrawal form (art.15 – at the bottom of this document) but this is not obligatory. The burden of proof for the withdrawal exercise rests with the customer.

In the event of withdrawal by the customer, he must return or return the goods, by post, by Colissimo with tracking, addressed to Norlog - HDF , 60 AVENUE DE MENIN, 59250 HALLUIN , without undue delay and, in any event, no later than 14 days after the customer has communicated his decision to withdraw, with the “good return” downloaded in the “My account” area of ​​the Site.

The Product must be returned as is, in its original packaging, new, and unwashed.

The consumer bears the direct costs of return.

In the event of withdrawal, the Seller reimburses all payments received from the consumer, including delivery costs (except for additional costs arising from the fact that the consumer has chosen a delivery method other than the less expensive standard delivery method proposed by the publisher of the Site), without undue delay and, in any event, no later than 14 days from the day on which the publisher of the Site is informed of the withdrawal decision. The Seller may defer reimbursement until recovery of the goods or until the consumer has provided proof of shipment of his goods; the date retained being that of the first of these facts.

The Site editor makes the reimbursement using the same means of payment as that used for the initial transaction. With the express agreement of the consumer, another means may be used. In any case, this reimbursement will not cause additional costs for the customer.

It is recalled that the customer's liability, in the event of withdrawal after use of the goods(s), is incurred with regard to the depreciation of the goods(s) resulting from handling other than those necessary to establish the nature, characteristics and goodness of the goods. operation of these or these goods.

According to the European Commission, these manipulations are those that a consumer can carry out in a store, for the goods offered for sale there.

The right of withdrawal does not apply to Products made according to the customer's specifications, and in particular to Products made to measure.

Article 13 - Intellectual property and processing of personal data

The elements reproduced on the Site are the exclusive property of the publisher and are protected by copyright, trademark law and unfair competition law. Any reproduction and distribution of these elements, without prior and express authorization from the publisher, exposes offenders to legal action.

The purpose of the computerized processing of personal data collected is to manage orders and possibly re-use them for commercial purposes for the Seller only. If there is no response, the possible order cannot be processed.

In accordance with the Data Protection Act, the customer has the right to access, rectify and, subject to the legal provisions applicable to the matter, delete data concerning him; the data controller being customer service, whose contact details appear at the header of these General Terms and Conditions.

If the customer has previously accepted it, he may receive marketing emails or SMS from the Seller, from which he can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received and for SMS by clicking on STOP in each SMS received.

If he does not wish his contact details to be reused for commercial purposes, he must inform the service responsible for processing.

The processing of personal data, which is kept by the publisher for the sole purposes of proper administration of orders and commercial relations, is subject to a declaration to the Commission Nationale Informatique et Libertés (CNIL).

The Seller certifies to the customer that his data is stored in the territory of the European Union, and more precisely in France. The customer is informed that his connection information and in particular the pages consulted and the IP addresses, are kept for the legal period of one year.