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LIVRAISON OFFERTE JUSQU'A MERCREDI

FABRIQUÉ EN FRANCE ET AU PORTUGAL

Organic cotton

Organic cotton

European production

European production

OEKO-TEX certified

OEKO-TEX certified

Designed in Paris

Designed in Paris

FAQs

ORDERS

How do I modify or cancel my order?

No stress, it happens even to the best!

To cancel or modify your order, quickly send us an email mentioning your order number to contact@franginfrangine.com

We will do what is necessary to cancel/modify your order, if it has not already been shipped.

But as we are lightning fast, it is possible that it is already on its way to live great stories, you then have 15 days to return it to us.

I can't find my order number

An order confirmation email is sent by email following your purchase.

You did not receive it? It may have slipped into your spam folder. Otherwise, contact our customer service contact@franginfrangine.com and we will check the validation of your order and we will provide you with all the information relating to it.

How to track my order?

Once your order has been shipped, you will receive an email from your carrier with your tracking number. You can find this tracking number in your Frangin Frangine customer area in the “My orders” section.

I haven't received my order, what should I do?

We will open an investigation with La Poste in order to find your package and offer you the best solution. The processing time for a La Poste survey is approximately 15 days.

For any problem related to your order, you can contact customer service: contact@franginfrangine.com

DELIVERY

What are the shipping fees?

Delivery in mainland France is free from 100€ purchase.

Below this amount, you will be charged for delivery:

- Chronopost Express 24h: €7

- Colissimo 48 hours: €5

- Chronopost Relay Point (withdrawal point) : €6

For international delivery, you are charged €20 (excluding customs fees if applicable in the country of destination)

What are the delivery times?

Your products are shipped within 24 hours - 48 hours maximum (excluding weekends and public holidays).

In the case of products sold by pre-order, delivery times are specified in the product sheet.

Depending on your choice of delivery method, the deadlines are as follows:

- Chronopost Express: 24 hours

For any order entered before 1 p.m. with a Chronopost shipment, we
We promise to deliver to you the next day before 1 p.m.

- Colissimo: 48 hours

- Chronopost Relay Point: package delivered the next day before 1 p.m.

Can I have it delivered abroad?

Of course, we ship all over the world!

For international delivery, you are charged €20 (excluding customs fees if applicable in the country of destination)

RETURNS & EXCHANGES

How long does it take to return my order?

You have 15 days to return your items if they do not suit you.

Returned products must be in good condition (unwashed, unused and labeled).

How to make a return?

If an item does not suit you, you can return it within 15 days of receiving your order. If your return concerns a discounted product, this will entitle you to a credit.

Your return or exchange request can now be made online! Go to your customer account, in 'My Returns' then indicate your order number to access the exchange or refund request. Otherwise you can access it via this link here . The return is your responsibility, including the related customs fees. The shipping label price is deducted from your refund. It will be automatically sent to you by email once your return request has been made.

Upon receipt of your package by our logistics team, we will send you an email to notify you and we will exchange or refund the returned product(s) within 10 working days. The refund method is the one used to pay for your order.

*Keep proof of delivery of the package.


*Shipping costs and return risks remain the responsibility of the customer.


Promotional periods: Products purchased during promotional periods will not be refunded. They will constitute a credit on the site for the amount of the item purchased.

The big sale: Products purchased during the big sale will not be exchanged or refunded. They will constitute a credit on the site for the amount of the item purchased.

How long does it take to receive my refund?

We do our best to process your return or exchange as quickly as possible, this can range from 24 hours after receipt of your order at the warehouse, to 10 days maximum. You will be notified by email as soon as it has been processed.

If, however, you have not heard from us 10 days after receipt of your package, you can contact us at contact@franginfrangine.com

My product has a defect - what should I do?

We do our best to offer you ultra-quality and (almost) perfect pieces. If you notice a defect on your item, we invite you to send a photo to contact@franginfrangine.com

We will get back to you very quickly to find the best solution.

MY ACCOUNT

How do I create my customer account?

To create your customer account, simply click on the "character" icon at the top right of the home page (on computer) and on the "my account" section in the menu (on mobile).

Fill in all the information necessary to create your account and that's it!

How do I subscribe/unsubscribe to the Newsletter?

To follow our beautiful stories on a daily basis, simply enter your email address at the bottom of the home page of our website.

To unsubscribe, we invite you to click on the link available at the end of the newsletter.

How do I modify my customer account information?

You can modify your personal information at any time by going to the My account section:

- Personal information:

- E-mail

- Address

- Password

To delete your Frangin Frangine customer account, we invite you to send an email to contact@franginfrangine.com, our team will get back to you to confirm the deletion of the account.

PAYMENT

What payment methods do you offer?

We accept payments by:

- Bank cards (visa or mastercard)

- Paypal

If you have a gift card, we invite you to fill in the code received directly in your basket.

Is my payment secure?

Banking transactions carried out on our e-shop are processed by our partner Mollie who offers a strict security system.

I can't pay for my order

Don't forget to enter your verification code during the secure redirection to your bank. If the problem persists, we invite you to try with another payment method or to contact our customer service: contact@franginfrangine.com

ADVICE & MAINTENANCE

How do I take care of my Frangin Frangine products?

You can find all our maintenance advice on our product sheets but also in our “Advice and maintenance” section.

And if you can't find the answers to your questions, don't hesitate to send us a quick note by email or on Instagram, our team will be delighted to be able to provide you with solutions to your maintenance issues.

VAD - HOME SALES

What is this?

The web is great, real life is even better. In order to meet you across France and offer you the opportunity to see our collections "in real life", we organize Home Sales each season.

The concept is simple and similar to that of your grandmothers' Tupperware sales: a hostess presents the collection at home to her friends, and centralizes an order, received within 48/72 hours.

Customers benefit from a 10% discount and free shipping, and the hostess from a voucher depending on its sale.

And above all, it's the opportunity to see the products in real life, to touch the pieces, to have a good time with friends while shopping, and to reduce the ecological footprint of deliveries.

To find out more, go to our “HOME SALES” section.

How to become a hostess?

Do you want to join the adventure?

Contact: estelle.bouissou@franginfrangine.com and we will get back to you as soon as possible to explain everything to you!

It's the start of a beautiful story, I promise you'll love it!