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LIVRAISON OFFERTE JUSQU'A MERCREDI

FABRIQUÉ EN FRANCE ET AU PORTUGAL

Organic cotton

Organic cotton

European production

European production

OEKO-TEX certified

OEKO-TEX certified

Designed in Paris

Designed in Paris

Delivery and returns


Shipping your package

We offer you delivery costs from 100€ of purchase with Colissimo delivery within 48 hours!
Your products are generally shipped within 24 hours excluding weekends and within a maximum of 3 days.

We do everything we can to ensure you have a purchasing experience that matches the quality of our products.

  • CLASSIC DELIVERY - COLISSIMO within 48 hours excluding weekends and public holidays, at a fixed price of €5, and free from €100 purchase.
  • THE EXPRESS OPTION – CHRONOPOST 13 within 24 hours excluding weekends and public holidays, at a fixed price of €7. (For any order entered before 1 p.m. with Chronopost shipping, we undertake to deliver to you the next day before 1 p.m.).
  • DELIVERY ABROAD – COLISSIMO INTERNATIONAL within 10 days maximum at a fixed price of 20 euros. (Excluding customs fees and taxes applied in your country)

Returns

If an item does not suit you, you can return it within 15 days of receiving your order. If your return concerns a discounted product, this will entitle you to a credit.
Your return or exchange request can now be made online! Go to your customer account, in 'My Returns' then indicate your order number to access the exchange or refund request. Otherwise you can access it via this link here .
The return is your responsibility, including the related customs fees.
The shipping label price is deducted from your refund. It will be automatically sent to you by email once your return request has been made.

Upon receipt of your package by our logistics team, we will send you an email to notify you and we will exchange or refund the returned product(s) within 10 working days. The refund method is the one used to pay for your order.


A question about your current order?

For any questions regarding your current orders, you can send an email to our team at contact@franginfrangine.com , specifying your order number.
If you wish to modify your order, we will do our best to modify it on time. (Customer service is closed on Saturday and Sunday)

Why don't we cover return costs?

For several reasons that we explain to you here:

 1 - We are a young brand, reasoned and reasonable.
We want to avoid ordering items in several sizes which would generate a lot of returns that we cannot absorb in terms of costs (without increasing the prices of our clothing, which we always want to offer you at the fairest price).

2 - We are committed to responsibility.
We have at the heart of our values ​​to reduce our ecological impact as much as possible, and would therefore like to limit the increase in package returns if we offered you the return costs.

3 - We are here to listen to you.
Our team is always ready to listen to you, and to advise you on sizes, materials and details, so that you do not have any unpleasant surprises upon arrival, and that your order is what you expected and hoped for, as it was. 'She.